“Hi and thank you for getting in touch…” THE Small Business Marketing Coach’s Email Charter

In the days of email overwhelm (and receiving hundreds of them every day) and to act with integrity I desire to be clear about my email boundaries – so I have created an Email Charter – read what it incluces below.

My Email Charter

Every email I receive is dealt with personally by me. 

I aim to respond where it is needed within 72 hours Monday-Friday Office hours (UK time.)

As I receive hundreds of emails a day across my accounts, I have introduced an email service standard as follows.

  • Emails will be read once a day Monday to Friday but not at weekends, in the evenings or early mornings.
  • Current clients receive priority and will get a response first.
  • All the wonderful people I am having a conversation with – they will be next in line!
  • For any cold sales emails I will not respond, as I solely purchase through contacts I am personally known by. 
  • If someone has a problem to solve then these are the options:

Current client?

We will pick this up in our next paid for session. If we included email support in your agreement I will of course respond in the interim. 

Not currently in a paid program?

Best practice dictates any advice I give is in a paid for session so please book here:  https://www.rachelbentleyonline.co.uk/mentoring

Looking for long term 121 support?

Book a discovery session here: https://tidycal.com/rachelbentley/15-minute-consultation-free  

Please note this is not a solving session nor do I accept sales pitches. 

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